Last Updated: 20/09/2024
At Crownfords, we strive to provide a seamless shopping experience for all of our customers. Below is a detailed explanation of our shipping and returns policies. Should you have any further questions, feel free to contact us for assistance.
Returns Policy
We want you to be completely satisfied with your purchase. If for any reason you are not, you may return most new, unopened items within 30 days of delivery for a full refund. Please note the following return conditions:
- Return Eligibility: Items must be unused, unopened, and in their original packaging to qualify for a return.
- Refund Processing: Refunds will be processed within 3-5 business days of receiving the returned item, and the funds will be credited to your original payment method.
- Return Shipping Costs: If the return is due to our error (you received a defective or incorrect item), we will cover the cost of return shipping. Otherwise, the customer is responsible for return shipping costs.
Refund Timeline
You can generally expect your refund within four weeks of sending your package to the return shipper. This timeline includes:
- Shipping Time: The time it takes for your return to reach us (typically 5-10 business days).
- Processing Time: The time it takes us to inspect and process your return once we receive it (usually 3-5 business days).
- Bank Processing Time: The time it takes your bank to process our refund request (typically 5-10 business days).
While most refunds are issued sooner, this is the maximum expected time frame.
How to Initiate a Return
To begin the return process, please contact us with your order number and the details of the product(s) you would like to return. Our team will promptly respond with further instructions and a return shipping label, if applicable.
Shipping Policy
At Crownfords, we proudly offer free delivery for all products. Please read the following details regarding our shipping policies:
Domestic Shipping (United Kingdom Only)
- Shipping Address: We ship exclusively to addresses within the United Kingdom.
- Shipping Restrictions: Certain products may have specific restrictions due to size, weight, or regulatory limitations. Any such limitations will be clearly indicated on the product’s detail page.
Estimated Shipping and Delivery Times
- Order Processing: Once your order is placed, we will provide an estimated delivery date based on the availability of your item(s) and the shipping method you choose during checkout.
- Delivery Times: We aim to deliver within 3 to 7 business days, but we do not guarantee specific delivery dates. Delays may occur due to factors outside of our control.
- Tracking Information: After your order has been shipped, you will receive tracking information to monitor the status and progress of your shipment.
Shipping Rates
- Free Shipping: We offer free delivery for all orders within the United Kingdom, regardless of the product size, weight, or destination.
Contact Us
For any inquiries about shipping, returns, or any other aspect of your order, please reach out to our customer service team at:
