Last Updated: 20/09/2024
At Crownfords Group LTD, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website (crownfords.com), make a purchase, or interact with our services. By using our website, you agree to the practices described in this policy.
1. Information We Collect
We collect various types of information to provide and improve our services to you. The types of information we collect include:
A. Personal Information
- Contact Details: Your name, email address, phone number, and shipping/billing address.
- Payment Information: Credit card details or other payment details required for processing your orders. We do not store your credit card information; it is handled securely by our payment processors.
- Account Information: If you create an account, we collect your username, password, and other information you provide for that account.
B. Non-Personal Information
- Device and Usage Information: Information about your device (e.g., IP address, browser type) and how you interact with our website, including pages visited, time spent, and links clicked.
- Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to collect data about your browsing behavior on our website.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Order Fulfillment: To process and deliver your orders, and to communicate with you about your purchases.
- Customer Support: To respond to your inquiries and provide customer support.
- Marketing and Promotions: To send you updates, promotions, newsletters, and special offers that may interest you, if you have opted in to receive these communications.
- Improving Our Services: To analyze usage patterns, improve our website, and enhance the customer experience.
- Security: To prevent fraudulent transactions, monitor against theft, and safeguard the security of our website.
3. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information with trusted third parties in the following cases:
- Service Providers: We work with payment processors, shipping companies, and other service providers who assist us in delivering our services. These companies may have access to your information but are obligated to use it solely for the purpose of providing their services to Crownfords Group LTD.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests from public authorities (e.g., courts or government agencies).
- Business Transfers: In the event that Crownfords Group LTD undergoes a business transition, such as a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our website. Cookies are small text files stored on your device that help us remember your preferences, improve website performance, and deliver relevant content.
- Types of Cookies:
- Essential Cookies: These are necessary for the basic functioning of our website, such as keeping your items in the shopping cart.
- Analytics Cookies: These help us understand how visitors interact with our website by collecting information such as the pages visited and links clicked.
- Marketing Cookies: These allow us to show you relevant ads and promotions based on your browsing history.
You can manage your cookie preferences in your browser settings. Please note that disabling certain cookies may affect your ability to use certain features of the site.
5. Data Security
We take reasonable precautions to protect your personal information. We implement industry-standard security measures, including encryption and secure socket layer (SSL) technology, to safeguard your data during transmission and storage.
However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee its absolute security.
6. Your Rights
You have the following rights regarding your personal information:
- Access: You can request a copy of the personal information we hold about you.
- Correction: You can ask us to correct any inaccurate or incomplete information.
- Deletion: You may request the deletion of your personal data under certain conditions.
- Opt-Out: You can opt out of marketing communications by following the unsubscribe instructions in the emails or contacting us directly.
To exercise any of these rights, please contact us at https://www.crownfords.com/contact-us/. We will respond to your request within a reasonable timeframe, typically within 30 days.
7. Third-Party Links
Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites, and we are not responsible for their content or privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.
8. Children’s Privacy
Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete such information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page with the “Last Updated” date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
